Making Tonsillectomy Less of A Pain For Kids
FOCUS: » Direct to Consumer
» Physician Media Relations
INDUSTRY: Medical Device - Children's Health
Situation
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ArthroCare ENT, the ear, nose and throat division of ArthroCare Corporation, engaged FischerHealth to develop and execute a media relations campaign designed to drive procedural volume of Coblation® Tonsillectomy, an alternative to traditional tonsillectomy. Coblation Tonsillectomy’s low-temperature and more gentle approach results in several benefits over traditional approaches. The procedure has been clinically shown to speed a child’s return to normal activity and diet, and decrease pain, post-surgical narcotics use and the chance of rebleeding when compared to older, heat-based technologies such as electrocautery.
Challenge
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Promote a procedure two years post-FDA clearance and with limited hard news available to leverage with consumer media
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Drive brand awareness for Coblation
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Spur parents to request Coblation for their child’s tonsillectomy
Solution
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FischerHealth developed a media relations campaign to highlight improved outcomes for Coblation Tonsillectomy for children and their parents (faster recovery, less pain and fewer complications for kids, less time off work for parents). FischerHealth focused on the “feel good” aspects of the story and utilized physicians and patients from the nation’s top pediatric hospitals to give the story a local twist. In addition, FischerHealth leveraged the increase in tonsillectomy procedures during summer and winter months – when kids are out of school – to add a sense of timeliness to the story. FischerHealth utilized b-roll and a matte release to supplement outreach efforts to local and national print publications.

In extending the media relations efforts, FischerHealth worked with hospitals to develop and place content on their Web sites and in their community newsletters in order to drive consumers to hospitals that offer Coblation Tonsillectomy.

FischerHealth also developed a strong relationship with the key ENT surgeon association, American Academy of Otolaryngology (AAO), which was designed to serve as a third-party resource to educate ENT surgeons about the benefits Coblation Tonsillectomy provides patients.

Results
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ArthroCare reported that numerous top pediatric hospitals adopted the technology and many thousands of consumer inquiries resulted from the media relations campaign. Anecdotal information from the sales force indicated several doctors felt compelled to adopt Coblation Tonsillectomy due to patient demand. Additionally, the client stated the campaign has had a direct impact on revenue; ArthroCare’s CEO credited the PR program with helping to contribute to the ENT division’s growth of 75 percent in the second quarter of 2004 during the quarterly earnings conference call. Coverage over the two-year campaign included:
More than 200 print stories and 100 million impressions:
  Parenting Magazine, Washington Post, The Boston Globe, Chicago Tribune, Los Angeles Times, Atlanta-Journal Constitution, Milwaukee Journal Sentinel and Miami Herald
More than 300 broadcast hits secured in 75 of the top 100 markets:
  WNBC-TV in New York was syndicated in 70 markets across the country, including Washington, DC, San Francisco, Philadelphia and Detroit
  Coverage included feature segments on KABC-TV and KCBS-TV in Los Angeles and WGN-TV in Chicago
  More than 75 Web site placements including: HealthDay, USAToday.com, MedicineNet.com, iVillage.com, DiscoveryHealth.com
 
 
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Thoratec Corporation

 

 
 
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